Services

Outage Information

From time-to-time, water outages will occur. A water outage could be planned or the result of infrastructure failure. The outage may impact treated water and/or canal water customers. For planned or scheduled water outages, PCWA does its best to inform customers in advance. For additional information about your canal, see Irrigation Canal Information.

To report an emergency water outage, please call PCWA Customer Services at (530) 823-4850 24-hours a day. Our after hours phone service and standby service crews are available to assist you.

If there is an on-going water outage, up-to-date information will be posted below:

Treated Water Outages:

last updated: 10/7/2026 @ 1623

Scheduled Outages

Rocklin

10/14/2026

PCWA will temporarily shut off treated water service to customers on Westwood Drive, Hickory Way, Hemlock Way, Edgewood Way, Somerset Way, Woodcrest Court, and Delwood Court in Rocklin on October 14, 2026 to allow crews to perform system improvements. Water service will be interrupted from approximately 7:00 am to 5:00 pm. If work cannot be completed as scheduled, the outage will be rescheduled for October 15, 2026.

The outage is required to replace two single valves with three valve clusters. Affected fire agencies have been notified.

Raw Water Outages:

last updated: 9/2/2026 @ 1656

Scheduled Outages

Alta, Applegate, Colfax, Dutch Flat, Meadow Vista, Monte Vista, Weimar, and surrounding Zone 3 areas

9/24, 9/28, 10/1, 10/5, and 10/8/2026

PCWA will conduct recurring raw water outages affecting customers served by the Cedar Creek Canal (station head through end) on September 24, September 28, October 1, October 5, and October 8, 2026. Each outage will begin at 6:00 am.

Canal service is expected to be turned back on at approximately 6:00 am the following day, with full recovery of all affected canals by approximately 8:00 pm. This outage will also affect the Boardman 570, Boardman 571, Colfax Supply Line (960), and Bowman Feeder (975) canals.

The outages are required due to PG&E Alta/Drum Powerhouse outage work, which will result in limited water delivery from PG&E during this time. Affected fire agencies have been notified.

Need More Assistance?

If you have specific concerns or questions, please call our Customer Services Department at (530) 823-4850.

Treated Water Service Interruption Viewer

View an interactive map showing the approximate locations of treated water service interruptions and related impacts. This map is updated as information becomes available.

View treated water interruption map.

2026 Annual PG&E Fall Canal Outage Schedule

Every fall PG&E shuts down its canals for maintenance and inspection. From October 15 through November 19, many PCWA canals will be off every other day, customers on some canals are asked to conserve water, and some services may see low to no flows at times. To see the start and end dates for your canal click here to view the 2026 schedule.

2026 Canal Cleaning Schedule

Each year, PCWA performs canal cleaning, during which canals are out of water. Cleaning outages typically occur from 6 AM to 3 PM, though times may vary, and water service recovery may take up to 12 hours. To see start and end dates and to find out more information about these outages click here to view the schedule.

Consumer Guidance During Water Outages Or Periods Of Low Pressure

If you are experiencing water outages or low water pressure, immediately discontinue any non-essential water use. This includes all outdoor irrigation and car washing. Minimizing use will reduce the potential for the water system to lose pressure or run out of water.