Services

Outage Information

From time-to-time, water outages will occur. A water outage could be planned or the result of infrastructure failure. The outage may impact treated water and/or canal water customers. For planned or scheduled water outages, PCWA does its best to inform customers in advance. For additional information about your canal, see Irrigation Canal Information.

To report an emergency water outage, please call PCWA Customer Services at (530) 823-4850 24-hours a day. Our after hours phone service and standby service crews are available to assist you.

If there is an on-going water outage, up-to-date information will be posted below:

Treated Water Outages:

last updated: 1/22/2025 @ 0941

Scheduled Outages

Rocklin – January 2025

A series of treated water outages will occur in Rocklin due to scheduled maintenance near the following locations and dates. Each outage is scheduled from 8:00 AM to 4:00 PM. If work cannot be completed on the scheduled date, the outage will extend to the following day. Treated water customers in the specified areas will have no water during the outage. All affected customers and fire agencies will be notified before the outage. For updates or questions, please get in touch with our Customer Services Center at 530-823-4850.

Schedule and Locations

January 21, 2025 (and possibly January 22): Midas Avenue & Nathan Court
January 22, 2025 (and possibly January 23): Midas Avenue & 3rd Street
January 23, 2025 (and possibly January 24): Midas Avenue & White Oak Court
January 28, 2025 (and possibly January 29): Midas Avenue & 5th Street
January 29, 2025 (and possibly January 30): Midas Avenue & Meadow Way
January 30, 2025 (and possibly January 31): Midas Avenue & Oakcreek Drive

Raw Water Outages:

last updated: 2/3/2025 @ 1104

Scheduled Outages

Auburn

1/31, 2/17, and 2/18/2025

PCWA has a planned outage for the Boardman 57 Canal (4+75 to 427+90) due to flume maintenance, affecting the Freeman, Shockley, and Auburn Pipe Canals. This outage is currently scheduled for 1/31, 2/17, and 2/18/2025, starting at 6:00 am and will continue until 5:00 pm with a 6-hour recovery time on each outage date. During this time customers will experience no water while crews work on necessary maintenance. Affected customers and fire agencies have been notified.

Loomis

2/4, 2/11, and 2/18/2025

PCWA has a planned outage for the Boardman 58 Canal (217+38 to end) due to canal lining maintenance, affecting the Baughman, Ferguson, Stallman, Turner, Yankee Hill, Laird Pump, and Turner Pump canals. This outage is currently scheduled for 2/4, 2/11, and 2/18/2025, starting at 6:00 am and will continue until 9:30 pm with a full recovery by 3:30pm the following day on each outage date. During this time customers will experience no water while crews work on necessary maintenance. Affected customers and fire agencies have been notified.

Alta, Applegate, Colfax, Dutch Flat, Heather Glen, Meadow Vista, Monte Vista, Secret Town, and Weimar (Zone 3)

2/5, 2/12, 2/19, 2/26, 3/5, 3/12, and 3/19/2025 (Wednesdays)

PCWA has a planned outage for the irrigation water customers served via the Cedar Creek Canal, affecting the Boardman/Gold Run Pipeline, Colfax Supply Line, Boardman Canal, and the Bowman Feeder. This outage is scheduled for each Wednesday, starting February 5th through March 19th, 2025. Outages will begin at 9:00 pm the night before, for all dates listed. Affected customers have been notified.

Need More Assistance?

If you have specific concerns or questions, please call our Customer Services Department at (530) 823-4850.

2024 Canal Cleaning Schedule

Every year canals are cleaned, and are to be out of water during cleaning. Outage times listed are approximate. Recovery time for water service is approximately 12 hours. To see start and end dates and to find out more information about these outages click here for Zone 1 and Zone 3.

Consumer Guidance During Water Outages Or Periods Of Low Pressure

If you are experiencing water outages or low water pressure, immediately discontinue any non-essential water use. This includes all outdoor irrigation and car washing. Minimizing use will reduce the potential for the water system to lose pressure or run out of water.
If the water looks cloudy or dirty, you should not drink it. Upon return of normal water service, you should flush the hot and cold water lines until the water appears clear and the water quality returns to normal.
If you are concerned about the water quality or are uncertain of its safety, you may add eight drops of household bleach to one gallon of water and let it sit for 30 minutes or alternatively, if you are able, water can be boiled for one minute at a rolling boil to ensure it is safe for consumption.
Use of home treatment devices does not guarantee the water supply is safe after low pressure situations.
Do not be alarmed if you experience higher than normal chlorine concentrations in your water supply since the State Water Resources Control Board is advising public water utilities to increase chlorine residuals in areas subject to low pressure or outages.
The State Water Resources Control Board has also advised public water systems to increase the bacteriological water quality monitoring of the distribution system in areas subject to low pressure. This may include collecting samples in your area to confirm that the water remains safe for consumption. You will be promptly advised if the sampling reveals a water quality problem.
Placer County Water Agency is committed to ensuring that an adequate quantity of clean, wholesome, and potable water is delivered to you. We recommend that you discuss the information in this notice with members of your family to assure that all family members are prepared should water outages or low water pressure occur.

If you, at any time, experience an outage or low pressure at your home or place of business please call Placer County Water Agency at (530) 823-4850. A customer service representative will be more than happy to assist you with any questions or concerns you may have.