Services
From time-to-time, water outages will occur. A water outage could be planned or the result of infrastructure failure. The outage may impact treated water and/or canal water customers. For planned or scheduled water outages, PCWA does its best to inform customers in advance. For additional information about your canal, see Irrigation Canal Information.
To report an emergency water outage, please call PCWA Customer Services at (530) 823-4850 24-hours a day. Our after hours phone service and standby service crews are available to assist you.
No outages at this time.
last updated: 8/19/2026 @ 1431
PCWA will conduct a raw water outage affecting customers served by the Shirland Canal (81) (station 252+89 through end) on August 27, 2026. The outage will begin at 5:00 am.
Canal service is expected to be turned back on at approximately 3:00 pm, with full recovery of all affected services by approximately 4:30 pm.
The outage is required to complete patching cracks and leak repairs on the Shirland Canal near 2643 Shirland Tract Road in Auburn. Affected fire agencies have been notified.
If you have specific concerns or questions, please call our Customer Services Department at (530) 823-4850.
View an interactive map showing the approximate locations of treated water service interruptions and related impacts. This map is updated as information becomes available.
Each year, PCWA performs canal cleaning, during which canals are out of water. Cleaning outages typically occur from 6 AM to 3 PM, though times may vary, and water service recovery may take up to 12 hours. To see start and end dates and to find out more information about these outages click here to view the schedule.
If you are experiencing water outages or low water pressure, immediately discontinue any non-essential water use. This includes all outdoor irrigation and car washing. Minimizing use will reduce the potential for the water system to lose pressure or run out of water.
Mon. - Thurs., 8am - 5pm
Mon. - Fri., 8am - 5pm