Services
From time-to-time, water outages will occur. A water outage could be planned or the result of infrastructure failure. The outage may impact treated water and/or canal water customers. For planned or scheduled water outages, PCWA does its best to inform customers in advance. For additional information about your canal, see Irrigation Canal Information.
To report an emergency water outage, please call PCWA Customer Services at (530) 823-4850 24-hours a day. Our after hours phone service and standby service crews are available to assist you.
last updated: 6/30/2026 @ 1457
PCWA will temporarily shut off treated water service to select customers at 3720 Cincinnati Avenue and 3740 Cincinnati Avenue in Rocklin on July 7, 2026 to allow crews to perform system improvements. Water service will be interrupted from approximately 7:00 am to 6:00 pm. If work cannot be completed as scheduled, the outage will be rescheduled for July 8, 2026.
The outage is required to replace a 16-inch tee and 8-inch valve on the water main. Affected customers have been notified.
last updated: 6/24/2026 @ 0915
Penryn
6/30–7/2/2026
PCWA will conduct a raw water outage affecting customers served by the Morgan Canal (73) (station head through end) beginning on June 30, 2026. The outage will begin at 7:00 am and continue through 7:00 am on July 2, 2026.
Canal service is expected to be restored at approximately 7:00 am on July 2, 2026.
The outage is required to complete a culvert replacement and canal lining work on the Morgan Canal near English Colony Way in Penryn. Affected customers and fire agencies will be notified.
Newcastle / Penryn
7/1/2026
PCWA will conduct a raw water outage affecting customers served by the South Canal (91) (station head through end) on July 1, 2026. The outage will begin at 7:00 am.
Canal service is expected to be turned back on by approximately 3:00 pm, with full recovery of all affected canals and services by approximately 11:00 pm. This outage will also affect the Lower Greeley Canal (70), Monte Rio Pipe (89), Niegel Canal (96), Antelope Canal (50), Ben Franklin Canal (56), Morgan Canal (73), Caperton Canal (60), Dutch Ravine Canal (61), Penryn Canal (75), West Perry Canal (78), East Perry Canal (77), Mammoth Pipe (63), and Perry Canal (76). The Foothill Water Treatment Plant will also be affected.
The outage is required to allow PG&E to complete emergency repairs to a radial gate on the South Canal near Newcastle. Affected customers and fire agencies will be notified.
If you have specific concerns or questions, please call our Customer Services Department at (530) 823-4850.
View an interactive map showing the approximate locations of treated water service interruptions and related impacts. This map is updated as information becomes available.
Each year, PCWA performs canal cleaning, during which canals are out of water. Cleaning outages typically occur from 6 AM to 3 PM, though times may vary, and water service recovery may take up to 12 hours. To see start and end dates and to find out more information about these outages click here to view the schedule.
If you are experiencing water outages or low water pressure, immediately discontinue any non-essential water use. This includes all outdoor irrigation and car washing. Minimizing use will reduce the potential for the water system to lose pressure or run out of water.
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