Services

Outage Information

From time-to-time, water outages will occur. A water outage could be planned or the result of infrastructure failure. The outage may impact treated water and/or canal water customers. For planned or scheduled water outages, PCWA does its best to inform customers in advance. For additional information about your canal, see Irrigation Canal Information.

To report an emergency water outage, please call PCWA Customer Services at (530) 823-4850 24-hours a day. Our after hours phone service and standby service crews are available to assist you.

If there is an on-going water outage, up-to-date information will be posted below:

Treated Water Outages:

last updated: 9/17/2025 @ 0902

Scheduled Outages

Rocklin

9/16/2025 (evening)

A treated water outage will occur in Rocklin for several customers on Pacific Street, between Yankee Road and Circuit Drive, on September 16, 2025. This outage will begin at 8:00 pm and last until approximately 4:00 am the following morning. Treated water customers will have no water during this outage. Affected customers and fire agencies will be notified of this outage.

Raw Water Outages:

last updated: 9/12/2025 @ 1230

Scheduled Outages

Boardman Canal 570

9/18/2025

PCWA has a planned outage for the Boardman 570 Canal (704+80 through the end), Colfax Supply Line, Bowman Feeder, and Boardman 571 canals due to construction. This outage is currently scheduled for September 18, 2025, starting at 6:00 am and extending until approximately 4:00 am the following morning. Affected customers and fire agencies will be notified.

Freeman Canal

9/19/2025

PCWA has a planned outage in the vicinity of Auburn for the Freeman Canal due to repairs. This outage is currently scheduled for September 19, 2025, starting at 8:00 am and extending until approximately 5:00 pm. Affected customers and fire agencies will be notified.

Need More Assistance?

If you have specific concerns or questions, please call our Customer Services Department at (530) 823-4850.

2025 Canal Cleaning Schedule

Every year canals are cleaned, and are to be out of water during cleaning. Outage times listed are approximate. Recovery time for water service is approximately 12 hours. To see start and end dates and to find out more information about these outages click here for Zone 1 and Zone 3.

Consumer Guidance During Water Outages Or Periods Of Low Pressure

If you are experiencing water outages or low water pressure, immediately discontinue any non-essential water use. This includes all outdoor irrigation and car washing. Minimizing use will reduce the potential for the water system to lose pressure or run out of water.