Services

Outage Information

From time-to-time, water outages will occur. A water outage could be planned or the result of infrastructure failure. The outage may impact treated water and/or canal water customers. For planned or scheduled water outages, PCWA does its best to inform customers in advance. For additional information about your canal, see Irrigation Canal Information.

To report an emergency water outage, please call PCWA Customer Services at (530) 823-4850 24-hours a day. Our after hours phone service and standby service crews are available to assist you.

If there is an on-going water outage, up-to-date information will be posted below:

Treated Water Outages:

last updated: 7/7/2025 @ 1429

Scheduled Outages

Colfax

7/9/2025 and possibly 7/10/2025

A treated water outage will occur in Colfax for all of Shady Glen Estates on July 9, 2025. This outage will begin at 8:30 am and last until approximately 4:30 pm. Treated water customers will have no water during this outage. Affected customers and fire agencies will be notified of this outage. If work cannot be completed on this date, the outage will continue on 7/10/2025.

Raw Water Outages:

last updated: 7/14/2025 @ 1355

Scheduled Outages

Auburn

7/14 and 7/15/2025

PCWA has a planned outage for the Boardman 57 Canal (station 424+01 through 427+90) due to construction, affecting the Freeman, Shockley, and Auburn Pipe Canals. This outage is currently scheduled for July 14 and July 15, 2025, starting at 11:00 am and extending until approximately 8:00 pm on both dates. Affected customers and fire agencies will be notified.

Applegate

7/15, 7/16, and 7/17/2025

PCWA has a planned outage for the Boardman 571 Canal (station 1512+17 through 1558+95) due to construction. This outage is currently scheduled for July 15, July 16, and July 17, 2025, starting at 7:00 am and extending until approximately 3:30 pm on all dates listed. Affected customers and fire agencies will be notified.

Auburn

7/15, 7/16, and 7/17/2025

PCWA has a planned outage for the Boardman 57 Canal (head through 427+90) due to construction, affecting the Freeman, Shockley, and Auburn Pipe Canals. This outage is currently scheduled for July 15, July 16, and July 17, 2025, starting at 7:00 am and extending until approximately 9:00 pm on all dates listed. Affected customers and fire agencies will be notified.

Need More Assistance?

If you have specific concerns or questions, please call our Customer Services Department at (530) 823-4850.

2025 Canal Cleaning Schedule

Every year canals are cleaned, and are to be out of water during cleaning. Outage times listed are approximate. Recovery time for water service is approximately 12 hours. To see start and end dates and to find out more information about these outages click here for Zone 1 and Zone 3.

Consumer Guidance During Water Outages Or Periods Of Low Pressure

If you are experiencing water outages or low water pressure, immediately discontinue any non-essential water use. This includes all outdoor irrigation and car washing. Minimizing use will reduce the potential for the water system to lose pressure or run out of water.